Damaged/defective product

A free reprint or a refund will be offered if the problem is reported to the Printify.me support email indicated in your order confirmation email within 30 days of product delivery, along with your order ID and required photo proof. 

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Returns/exchanges

Since products are only printed once ordered, returns and exchanges are not supported.

If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

Please contact info@thehappyjesus.com with all questions or concerns on our Return Policy.